*Customers text right from their table to servers or bartenders to get attention, order more, or ask for stuff — no yelling, no waving.no getting up and finding a server.
Fewer walkouts
Faster service
Higher check sizes
Staff get alerts on a screen or their device and respond fast.
Makes customers calm knowing server is coming
System stops any negative texting
Keeps service smooth, customers happy, and tips up.
Setup included & Custom Page
Custom QR code Stickers or Table Tops
Back of the house tipping option
Touchdown Delivery – Free listing on Touchdown Eats plus one-click access to your delivery service.
TouchDown Serve
is a simple, table-side communication tool designed to give customers a discreet, stress-free way to connect with their server. Each table has a unique QR code sticker. When scanned, it opens a short chat screen where the guest can send quick, predefined messages or type a custom request. The message automatically tags the table number, so staff immediately know exactly where to go. This allows customers to feel in control — they’ve voiced their need without having to flag anyone down or interrupt conversation — while giving staff the ability to respond at the perfect moment without breaking their natural service flow. ChiliChat Serve is the staff-facing version, ensuring incoming requests are clearly visible on their phone or POS device, making it a seamless part of their normal routine.
Psychology & Experience Flow
From a psychological standpoint, ChiliChat puts the “driver’s seat” in the customer’s hands. Once they’ve sent a message — whether it’s for another drink, silverware, or the check — they’ve released the mental tension of “waiting to be noticed.” The brain registers the action as handled, which allows the guest to relax back into their meal or conversation. Staff don’t lose control of the dining room; they simply receive a quiet nudge with exact details, allowing them to deliver service without rushing or skipping other tables. The system automatically blocks any negative or aggressive words, removing the emotional weight from customer messages and keeping interactions positive.
Details & Setup
We handle all logistics: printing weatherproof QR code stickers, labeling them by table number, and providing extras for replacement. The stickers are clean, discreet, and designed to blend with the venue’s style. Messages are short and functional, so staff don’t have to read through long paragraphs. If a guest feels something is off, they can calmly type it, knowing it won’t come through as hostile due to our built-in word filter — it ensures only constructive communication is passed on. This makes staff feel respected and customers feel heard. In the end, ChiliChat creates a loop where both sides maintain dignity, efficiency improves naturally, and guests leave with a smoother, more relaxed dining experience.
